Support at Langfuse
Langfuse is an open-source project and we are building in public. We love feedback as the project and space develops quickly. We strive to offer comprehensive information and support through public, indexed, and searchable channels. If your request is not sensitive, please use GitHub Discussions.
Support Channels
- Ask any question in our public Q&A on GitHub Discussions. Please include as much detail as possible (e.g. code snippets, screenshots, background information) to help us understand your question.
- Request a feature on GitHub Discussions.
- Report a Bug on GitHub Issues.
- For time-sensitive queries, ping us via the in-app chat widget.
Finding an answer to your question
- Our documentation is the best place to start looking for answers. It is comprehensive, and we invest significant time into maintaining it. You can also suggest edits to the docs via GitHub. You can use our Docs Chatbot to ask questions about the docs.
- Langfuse FAQs where the most common questions are answered.
Recent GitHub Discussions
Community Discord
Over 1,700 users are on our Discord Server. It’s a great place to ask questions, share your projects, and get to know other Langfuse users.
Please note: The Langfuse team does not provide dedicated support on Discord. Please use our GitHub Discussions or Email (support@langfuse.com) if your request is sensitive. Feel free to cross-post from GitHub to Discord to raise awareness for your issue or question.
Email, Meeting and Slack
For more sensitive or private matters, you can reach out to us directly. Please consider the public channels first.
- Email via support@langfuse.com
- Schedule a Call with one of the founders for sales or partnerships inquiries. Please provide a little context about why you’d like to speak.
- Pro/Teams/Enterprise plan users: private Slack Connect channel with the Langfuse team. Request an invite via support@langfuse.com